Return Policy
We want you to be completely satisfied with your Gnome Tree Games experience! If for any reason you're not happy with your purchase, we’re here to help.
Returns
You may return your unopened game within 30 days of delivery for a full refund (excluding original shipping costs).
To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging intact.
How to Start a Return
Email us at tommythegnome@gnometreegames.com with your order number and the reason for the return.
We will provide instructions and a return shipping address.
You are responsible for the cost of return shipping unless the return is due to a damaged or incorrect item.
Damaged or Defective Items
If your game arrives damaged or with missing components, please contact us within 7 days of delivery with photos of the damage. We’ll replace the product or send missing pieces at no extra cost.
Refunds
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original method of payment within 5–7 business days.